At Falcon Threads, we prioritize customer satisfaction and ensure every purchase is a positive experience. Please review our comprehensive Return and Refund Policy below, crafted to provide transparency and trust.

1. Introduction

At Falcon Threads, we take great pride in the quality and craftsmanship of our clothing. If for any reason you are not completely satisfied with your purchase, we want to make things right. This Return and Refund Policy outlines the guidelines and procedures to ensure a fair and transparent experience. Whether you're dealing with size issues, damaged products, or change-of-mind returns, we have clearly laid out the steps to help you understand your rights and our commitments. Please take a few moments to read through each section carefully before initiating a return or refund.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging, with tags still attached. Returns must be initiated within 7 days of receiving the product. Certain types of products, such as innerwear or items on clearance, may not be eligible for return due to hygiene or sale conditions. Customers must provide proof of purchase, such as an order confirmation email or receipt, to process the return request. Items returned without prior approval may not be accepted.

3. Return Window

Customers have a 7-day return window starting from the date of delivery. It is important to check your items promptly upon receipt and report any concerns within this time frame. We recommend you initiate your return as soon as possible to avoid missing the window. Once 7 days have passed, unfortunately, we cannot offer a refund or exchange. Please note, the return window is counted based on our courier tracking details. Exceptions may be made under special circumstances, subject to our discretion and approval, especially in case of delivery delays or festive seasons.

4. Items Not Eligible for Return

Certain items cannot be returned for hygiene and safety reasons. These include innerwear, socks, and accessories such as face masks or undergarments. Additionally, items purchased during promotional sales or clearance events may be marked “final sale” and thus are not returnable. Customized or personalized items, such as printed or embroidered clothing made to your specifications, are also ineligible for returns. Products damaged due to misuse or improper care by the customer are excluded from return eligibility. If you are unsure whether your item qualifies, feel free to reach out to our support team before initiating a return.

5. Exchange Policy

We understand that getting the right fit is crucial when shopping for clothing online. At Falcon Threads, we offer exchanges on eligible items for size or color variations, provided the returned item meets all return conditions. Exchanges must be initiated within the same 7-day window. If your requested item is out of stock, you may opt for a replacement of equal value or a refund. Exchanges are subject to availability, and we will notify you promptly if any issue arises. Shipping charges for exchanges may be borne by the customer unless the item was defective or incorrect.

6. Refund Process

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment, which typically takes 5–7 business days to reflect, depending on your bank or payment provider. You will receive an email confirmation once the refund is processed. Please note, refunds are not granted until the product is physically received and verified by our quality team. Refunds will not be issued for items that do not meet return eligibility criteria.

7. Partial Refunds

In some cases, only partial refunds may be granted. These include situations where items show signs of wear or use, or if original packaging is missing. If a product is returned damaged or incomplete, a deduction may be applied to the refund value based on the extent of depreciation. We aim to be fair and transparent in such cases, and all deductions will be clearly explained to the customer. If you believe your situation qualifies for a full refund, please provide detailed images or documentation to help us evaluate your request accurately.

8. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. We request that you notify us within 48 hours of receiving your order. To process your return or exchange, please email us clear photos of the product, along with your order ID. Once we verify the issue, we will arrange for a replacement at no additional cost, or provide a full refund based on your preference. Defective items returned after the return window may not be accepted, so it’s important to reach out promptly to initiate the process.

9. Incorrect Item Received

In rare cases where you receive the wrong item, size, or color, please contact us immediately. We will take full responsibility for any such mistake and ensure a smooth resolution. Kindly send us an email with your order number and a photo of the incorrect item. Once verified, we will arrange for a reverse pickup and send you the correct product or initiate a refund based on your choice. Please do not use the incorrect item or remove the tags, as doing so may affect the return eligibility and delay the resolution process.

10. Reverse Pickup Service

For customer convenience, Falcon Threads offers a reverse pickup service in selected pin codes. If your return is approved and your area is serviceable, our courier partner will pick up the item from your address. Reverse pickup usually takes 2–5 business days. Please ensure the product is properly packed and ready for collection. If your location is not eligible for reverse pickup, you may need to ship the item to our warehouse manually. In such cases, we will provide you with the return address and necessary shipping guidelines to ensure smooth processing.

11. Customer-Initiated Returns

In cases where reverse pickup is unavailable or declined by the customer, you may return the product to us at your own expense. Ensure the package is securely sealed and labeled with your order ID and contact details. We recommend using a trackable courier service to avoid any loss or delays. Once the package reaches our warehouse and passes inspection, we will notify you and initiate the refund or exchange. Shipping costs for customer-initiated returns are non-refundable, unless the return is due to an error on our part.

12. Return Shipping Costs

For returns due to size or personal preferences, the customer will be responsible for the return shipping costs. However, if the product is defective, incorrect, or damaged during transit, Falcon Threads will bear the shipping charges. If you’re initiating the return manually, please use an economical, trackable courier service and retain the shipping receipt. In eligible cases, you may be reimbursed for the return shipping after verification. Any shipping costs originally paid during the order will not be refunded unless the order was cancelled due to our fault or non-fulfillment.

13. Cancellation Policy

Orders can be cancelled within 1 hour of placing them or before they are processed, whichever is earlier. To cancel, simply email or call our customer care team with your order details. If the order has already been shipped, cancellation is no longer possible and you must follow the standard return procedure. Refunds for cancelled orders are initiated within 48 hours and usually reflect within 5–7 working days. Falcon Threads reserves the right to cancel any order in case of stock issues, address verification problems, or technical errors. You will be notified in such events.

14. Refund Timelines

Once your return has been received and approved, refunds are typically processed within 2–3 business days. The credited amount may take up to 7 business days to appear in your bank account or wallet, depending on your payment method. Credit card payments might take slightly longer. You will receive a confirmation email once the refund has been successfully issued. In case of delays, we recommend checking with your bank first, and then contacting our support team with your order ID and refund request reference for further assistance.

15. Mode of Refund

Refunds are processed through the original mode of payment used at the time of purchase. If you paid via UPI, credit card, debit card, or net banking, the refund will be credited to the same account. In case of cash-on-delivery orders, refunds will be provided via bank transfer or store credit, based on your preference. We do not provide cash refunds. It is important to ensure that your payment details are accurate to avoid any delays. If any issues arise, our support team will assist in resolving them promptly.

16. Store Credit Option

As an alternative to refunds, Falcon Threads also offers the option of store credit. This allows you to use the credited amount on future purchases without waiting for a bank refund. Store credits are issued as coupon codes or wallet balances and are valid for 6 months from the date of issuance. Store credit is especially useful if you're looking to exchange a product or explore other collections. If you’d like to opt for this instead of a refund, please mention it while initiating your return request.

17. Return Address

If you are sending a return yourself, please use the address provided below. Ensure your order ID and contact number are clearly mentioned inside the package to avoid delays.
Return Address:
Falcon Threads Returns
Khodiyar Park-2 , Old Morbi Road
Email: support@falconthreads.com
Phone: +91 9409060924

We are not responsible for lost or delayed shipments sent without tracking. Please share your tracking ID with us once dispatched.

18. Quality Check

All returned products go through a quality check process at our warehouse. Our team verifies whether the item is unused, in original packaging, and free from damage or stains. Items that fail the quality check will not be eligible for a refund or exchange. In such cases, the product may be sent back to you at your expense. We recommend returning products in proper condition with all original tags intact. Clear communication and honest intent help ensure a smooth and respectful return process for both parties.

19. Return Abuse

While we aim to make returns easy and fair, we also monitor for unusual return patterns and potential abuse. Multiple returns without valid reasons, frequent claims of damaged items, or chargebacks may lead to a suspension of return privileges. In such cases, Falcon Threads reserves the right to refuse future return or refund requests. We value genuine customers and strive to maintain a healthy system for everyone. If you feel a return rejection was unfair, please contact us with all relevant details and we’ll review your case promptly.

20. Video Proof Requirement

To ensure fair processing of claims related to damaged, missing, or incorrect items, we strongly encourage customers to record an unboxing video at the time of opening their parcel. The video must clearly show:

• The external condition of the package

• The unsealing/unboxing process

• The product inside and any issues (e.g., defects, missing items)

This video serves as essential proof for disputes and helps us process your return or refund faster. Claims submitted without a video may be delayed or declined if adequate proof is unavailable. Please ensure the video is continuous and unedited from the moment you open the parcel.

21. Contact Us

If you have any questions, concerns, or need help with a return, our customer care team is always ready to assist.
📧 Email: support@falconthreads.com
📞 Phone: +91 9409060924
🕒 Working Hours: Monday to Saturday, 10 AM – 6 PM

Your satisfaction is our priority. Thank you for shopping with Falcon Threads.